Refund policy

Last updated: June 15, 2026

Our refund policy lasts 7 days from the date of delivery. If 7 days have gone by since your purchase was delivered, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused, uninstalled, and in the same condition that you received it. It must also be in the original professional packaging with all seals intact.

RETURNS

Due to the hygienic nature of dental medical equipment, all returns must strictly adhere to the following criteria:

• Condition: Items must be in "as-new" condition. Any item that has been used, shows signs of wear, or has a broken sterile seal is not eligible for return.
• Documentation: To complete your return process, we require a receipt or proof of purchase.
• Return Authorization: You must contact us at support@ploviomed.com to request a Return Merchandise Authorization (RMA) number before shipping any items back to us. Once your return request is approved, we will provide you with an RMA number and the specific return shipping address.

IMPORTANT NOTE: We do not accept any returns without a valid RMA number. Any unauthorized shipments sent to our warehouse or offices will be rejected or treated as abandoned property. We will not be responsible for any shipping costs, storage fees, or the loss of items resulting from unauthorized returns.

DAMAGED, DEFECTIVE, OR WRONG ITEMS

We take great care in packaging our dental equipment, but we understand that issues can occur during transit.

• Reporting Window: Please inspect your order upon reception. If any item is found to be defective, damaged in transit, or incorrect, you must report the issue to us within 48 hours of the delivery timestamp provided by the carrier.
• Evidence Required: Please email support@ploviomed.com with your order number and clear photos of:
  a. The damaged product.
  b. The external shipping box (including the shipping label).
• Resolution: Once the damage or error is verified by our team, we will provide a specific resolution.
  

CRITICAL POLICY NOTICE: Due to carrier restrictions, any claims for transit damage, defects, or incorrect items reported after the 48-hour window will be strictly denied.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

• Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
• Partial Refunds: There are certain situations where only partial refunds are granted (if applicable), such as any item not in its original condition, damaged, or missing parts for reasons not due to our error.
• Deduction: When a refund is processed, it will cover the cost of the products only. The cost of original shipping will be deducted from your refund. 

Note: if more than 15 business days have passed since we’ve approved your return, please contact us at support@ploviomed.com

SHIPPING COSTS FOR RETURNS

• Return Shipping: You are responsible for the cost of shipping the item back to us, except in cases where the item arrived damaged or the wrong item was sent.
• Return Shipping Recommendation: For high-value dental equipment, we highly recommend using a trackable shipping service or purchasing shipping insurance that covers the full value of the product.

IMPORTANT NOTICE: Plovio cannot guarantee that we will receive your returned item, and we are strictly not liable for any items lost or damaged during return transit. If the product arrives at our facility damaged, your return will be rejected, and you will need to file a claim directly with your shipping carrier to recover your losses.

NON-RETURNABLE ITEMS

The following items cannot be returned refunded or exchanged:

• "Final Sale" or clearance items
• Sterile or consumable products with broken seals
• Special custom orders
  

REMINDER: For an item to be eligible for a return, it must be completely unused, uninstalled, and in its original, unaltered professional packaging as outlined in our general criteria.

For any further questions regarding returns or refunds, please reach out to us: support@ploviomed.com