Frequently Asked Questions
Find instant answers to typical customer inquiries here.
We accept payments through Shopify Payments for orders placed in the United States, including Visa, Mastercard, American Express, and other major domestic credit and debit cards supported by Shopify Payments.
For more information about supported payment methods, please visit Shopify Payments Help Center.
Orders cannot be modified once submitted. If you placed an order incorrectly, you may cancel it and place a new order before 11:30 AM CST (Chicago Time) on the same day the order was placed.
Yes, an order confirmation email will be automatically sent to the email address provided at checkout. Please make sure your email address is entered correctly when placing your order. If you do not see the confirmation email, please check your spam or junk folder.
If you have any questions, please contact us at support@ploviomed.com for further assistance.
Sales tax will be automatically calculated at checkout based on your shipping address. The final tax amount will be shown before you complete your purchase.
Orders placed before 1:00 PM CST that are in stock are typically shipped the same business day.
Yes. Free UPS Ground shipping is available for orders over $200 within the continental United States, excluding Hawaii, Alaska, and other U.S. territories.
We primarily ship orders through UPS and FedEx. Expedited shipping options may also be available at checkout for urgent orders.
Currently, we only ship within the continental United States. We do not ship to Hawaii, Alaska, Puerto Rico, Guam, or other U.S. territories at this time.
Consumable items may be returned within 7 days of delivery, provided they are unused, unopened, and in their original professional packaging with all seals intact. Due to the hygienic nature of dental products, any opened, used, or unsealed items are not eligible for return.
No. Returned items must be unused, uninstalled, and in “as-new” condition with the original packaging and seals intact. Any equipment that has been installed, used, shows signs of wear, or has broken sterile seals is not eligible for return.
For special custom orders, returns may also be unavailable.
Once your returned item is received and inspected, you will be notified by email regarding the approval or rejection of your refund. Approved refunds are typically processed to the original payment method within 10 business days.
Please inspect your order upon delivery. If your order arrives damaged, defective, or incorrect, please contact us at support@ploviomed.com within 48 hours of delivery at with your order number and clear photos of:
- The damaged product
- The external shipping box, including the shipping label
Once the issue is reviewed and verified, our team will work with you to provide an appropriate resolution based on the specific situation.
Yes. We provide technical support both before and after purchase. A dedicated technical representative can be assigned upon request.
For product demonstrations, please book a meeting here.
For after-sales training and technical support, please contact us at support@ploviomed.com.
- Repair requests can be submitted through our Repair Service form here.
Warranty coverage varies by manufacturer and product type. Please refer to the specific product page for detailed warranty information.
In general, we do not provide repair services for products purchased from other sellers or platforms. However, you are welcome to contact us at support@ploviomed.com, and our team will be happy to provide technical guidance or product-related support whenever possible.
Repair timelines depend on product type, parts availability, and service requirements.
No, an account is not required to place an order. We support guest checkout for your convenience. However, we strongly recommend creating an account so you can easily access your order history and manage future purchases.
After placing an order, an account activation email will be sent to the email address provided at checkout. Please follow the instructions in the email to activate your account.
You can manage or unsubscribe from newsletter communications at any time through your account settings or by using the unsubscribe link included in our marketing emails.
Yes.
Yes they are available upon request. You can submit detailed requests via Price Request Form here.
Yes. We offer personalized product recommendations and virtual demonstrations based on the specific needs of your clinic or laboratory.
For product demonstrations, please book a meeting here.
Partnership opportunities are available for qualified distributors and business accounts.
- Partnership requests can be submitted through the Partner With Us form here.
